Effective Date: 06/04/2023

Thank you for shopping at LaBlack. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Refund and Returns Policy outlines the process for returning items and requesting refunds from the https://lablack.net website (“Website”). By making a purchase on our Website, you agree to the terms and conditions of this policy.

  1. Returns Eligibility

1.1. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, such as underwear, swimwear, and earrings. We also do not accept returns of gift cards or downloadable software products.

1.2. Returnable Items: Most products purchased from our Website are eligible for return. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. It should be free from any damage, stains, odors, or alterations.

  1. Return Process

2.1. Initiation of Return: To initiate a return, please contact our customer support team within [number of days] days from the date of delivery. You can reach us by [provide contact details]. Please provide your order number and a detailed reason for the return.

2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed with the return. Please do not ship the item(s) back to us without obtaining the return authorization.

2.3. Return Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. Please pack the item securely to prevent any damage during transit.

  1. Refund Process

3.1. Inspection: Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria stated in Section 1. If the item is found to be ineligible for return, we will notify you and return the item to you at your expense.

3.2. Refund Issuance: If the returned item is eligible for a refund, we will process the refund within [number of days] days of receiving the item. The refund will be issued in the original form of payment used during the purchase, unless otherwise specified.

3.3. Refund Amount: The refund amount will exclude any shipping charges and applicable taxes paid during the initial purchase. Please note that any discounts or promotions applied at the time of purchase will be prorated and deducted from the refund amount.

  1. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, arranging a repair, or issuing a refund, depending on the circumstances.

  1. Contact Us

If you have any questions, concerns, or requests regarding our Refund and Returns Policy or the return process, please contact our customer support team by [provide contact details]. We are here to assist you and ensure your shopping experience with LaBlack is enjoyable and hassle-free.