FREQUENTLY ASKED QUESTIONS
Absolutely! We take great care to ensure that the product images displayed on our online store accurately represent the items you will receive. We understand the importance of transparency and strive to provide you with an accurate depiction of our products. Rest assured that the product you order will closely match the image you see on our website. However, please keep in mind that there may be minor variations due to factors such as lighting and screen settings, which can slightly affect the appearance. If you have any concerns or questions about a specific product, our dedicated customer support team is here to assist you and provide any additional information you may need. Your satisfaction is our top priority, and we aim to deliver the same high-quality product that you expect and envision.
You can easily view and access your sales receipt in your account dashboard. Simply log in to your account on our website and navigate to the "Order History" or "My Purchases" section. There you will find a list of your previous orders. Click on the specific order for which you would like to view the receipt, and you will be able to see and download the sales receipt in a printable format. If you need any assistance locating or accessing your sales receipt, please don't hesitate to reach out to our customer support team. We're here to help and ensure that you have all the necessary documentation for your records.
There is no return policy for innerwear. However, you can exchange the product within 7 calendar days of your purchase. Please get in touch with us via telephone at 1 587 896 3012 or email us your query at info@lablack.ca. We will deliver the exchanged product to you once we receive the previous item with the original price tag attached.
Yes, we do our best to restock items that are marked as "out of stock." We understand that it can be disappointing to find a desired item temporarily unavailable. However, restocking depends on various factors such as product availability from our suppliers, popularity of the item, and other logistical considerations.
To provide the most accurate information, we recommend checking the product page periodically or signing up for notifications on the specific product's page. By doing so, you'll receive an alert when the item is back in stock.
If you have any urgent inquiries about the restocking of a particular item or need assistance finding an alternative, our customer support team will be more than happy to assist you. We strive to ensure that our customers have access to the products they love, and we appreciate your patience and understanding as we work to restock items promptly.
We offer shipping to a wide range of locations. During the checkout process, you will be prompted to enter your shipping address. You can provide any valid address where you would like your order to be delivered. This can be your home address, office address, or any other location that is convenient for you.
Please ensure that you provide accurate and complete shipping information to avoid any delays or issues with the delivery. If you have specific requirements or instructions regarding the shipping address, you can include them in the designated field during the checkout process or contact our customer support team for assistance.
We strive to provide reliable and efficient shipping services to our customers, regardless of their location. However, please note that there may be certain restrictions or limitations on shipping to certain regions or countries due to factors beyond our control, such as legal or logistical constraints. If you have any concerns about shipping to a specific location, we recommend contacting our customer support team for further clarification.
